netiquette « Interactive Marketing Cafe

Posts Tagged ‘ netiquette ’

Who should respond to negative feedback about your brand? 5 best practices

June 22nd, 2010
Posted in join the conversation

It’s a great question that came up over dinner with a few of my business owner friends. When someone posts negative opinions on Yelp or Twitter for example, who should respond? Should it be the owner, the manager, PR, the marketing department? My answer is simple. A social media savvy person with great communication skills, [ READ MORE ]

Netiquette Golden Rule

May 1st, 2009
Posted in join the conversation

Facebook, Twitter, MySpace, and social networks in general are much like attending a big dinner party. As you would there you can stay out of trouble by avoiding: Sex Politics Religion The golden rule however is authenticity, so be yourself as you would in any public setting full of strangers or when having a private [ READ MORE ]

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